Refund & Cancellation Policy

1. What this policy covers

This policy applies to CliniLink Academy printed workbooks, memberships, online learning, recorded learning, resource packs, digital downloads and other educational products. Any specific cancellation terms on a workshop, event or product booking page also apply, subject to your statutory rights.

2. Before you buy

Please review the product page for the format, contents, delivery arrangements, access period, membership inclusion and any separate requirements. Digital learning is normally made available as soon as payment or registration is complete. If anything is unclear, email us before purchasing.

Printed workbooks are physical books. A PDF, ebook or downloadable workbook is included only where the product page expressly says so. Supplementary online videos do not change a printed workbook into a digital-only product.

3. Printed workbooks

We do not offer a voluntary returns period or discretionary refunds. UK consumers buying printed workbooks online normally have a statutory right to tell us they wish to cancel within 14 days after delivery, then a further 14 days to return the books after notifying us. You do not need to give a reason to exercise that right.

Email [email protected] with your order reference for cancellation or return instructions. Your rights where books are faulty, damaged or not as described are unaffected.

4. Digital downloads and online content

Because digital content can be accessed or copied immediately, we do not offer discretionary refunds for a change of mind, lack of time or non-completion.

For UK consumers, the usual 14-day cancellation right for digital content ends when supply begins only where you have expressly consented beforehand to immediate supply, acknowledged that you will lose that cancellation right, and received the required contract confirmation, including that consent and acknowledgement, in a format you can keep, such as email.

Once digital supply has begun on that basis, change-of-mind cancellations and refunds are not available. If those requirements have not been met, any applicable statutory cancellation rights remain. Your rights where digital content is faulty, not as described or otherwise fails to meet legal requirements are unaffected.

5. Cancelling an annual membership

Academy Membership and Academy All Access renew annually unless you cancel the renewal. You can turn off future renewal at any time in your account settings. Your current access will continue in line with the paid access period shown in your account.

Turning off renewal does not itself entitle you to a refund for the current membership period. Any statutory cancellation or other rights remain unaffected. If you cannot find the cancellation setting, contact us and we will help you manage it.

6. If something goes wrong

Please contact us promptly if you experience a delivery, access or payment problem. We will investigate and provide any remedy required by law. Depending on the circumstances, this may include restoring access, correcting an incorrect or duplicate charge, repair, replacement, a price reduction or a refund.

7. Course suitability and professional context

CliniLink Academy provides education for healthcare professionals. Product pages explain the intended audience, learning format and scope. Local pathways, formularies, employer requirements and professional interpretation may differ, so please check suitability before buying. Education does not replace local governance, supervision or practical competency assessment where these are required.

8. Copying and sharing materials

Your account, printed workbooks and digital learning materials are for your authorised personal use. Do not share login details. Except where permitted by law or with the relevant rights holder’s written permission, you must not photocopy, scan, upload, share or redistribute the materials.

Returning a workbook or receiving a refund does not grant permission to keep or distribute unauthorised copies. The Terms and Conditions contain further content-use rules. These restrictions do not remove your statutory consumer rights.

9. Order support and statutory rights

10. Your statutory rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable UK law.

Last updated: 6 October 2026.