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Last updated: 12 Dec 2025

1. Introduction

CliniLink Academy (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you access or use our website, digital learning platform, courses, services, and related content.

We are registered with the Information Commissioner’s Office (ICO) and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.

2. Data Controller

For the purposes of UK GDPR, the data controller is:

CliniLink Academy
Operated by: CliniLink Ltd
Registered in England and Wales
ICO Registration: [Insert ICO registration number]
Contact email: [Insert compliance email]

3. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website

  • Registered users and learners

  • Customers purchasing digital courses or content

  • Users accessing content via Thinkific

  • Communications via email, forms, or support channels

This policy applies regardless of whether you access our services via desktop, mobile, or application.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Identity and Contact Data

  • Full name

  • Email address

  • Professional role and organisation (where provided)

  • Account login credentials

4.2 Technical and Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Login timestamps

  • Course progress and completion data

4.3 Transactional Data

  • Purchase history

  • Subscription status

  • Payment confirmation (payment details are processed securely by third-party payment processors and are not stored by us)

4.4 Communications Data

  • Emails and correspondence

  • Support requests

  • Feedback and queries

5. Lawful Basis for Processing

We process personal data only where permitted by law. The lawful bases include:

  • Contractual necessity – to provide access to purchased content

  • Legal obligation – compliance with regulatory and accounting requirements

  • Legitimate interests – platform security, fraud prevention, service improvement

  • Consent – where explicitly provided (e.g. marketing communications)

6. How We Use Your Data

We use personal data for the following purposes:

  • Creating and managing user accounts

  • Providing access to digital courses and materials

  • Processing payments and issuing receipts

  • Monitoring compliance with our Terms and Conditions

  • Preventing misuse, fraud, and unauthorised access

  • Communicating essential service information

  • Improving platform performance and user experience

  • Meeting legal and regulatory obligations

We do not sell personal data to third parties.

7. Healthcare Professional Context

CliniLink Academy content is intended for qualified healthcare professionals and individuals engaged in professional education.

We do not collect patient-identifiable data.
Any clinical scenarios presented within educational content are anonymised and fictionalised for learning purposes only.

8. Data Sharing and Third Parties

We may share personal data with trusted third-party service providers strictly where necessary, including:

  • Learning platform providers (e.g. Thinkific)

  • Payment processors (e.g. Stripe, PayPal)

  • Email and communication services

  • Analytics and security providers

All third parties are contractually required to comply with UK GDPR and maintain appropriate security measures.

9. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are in place, including:

  • UK adequacy regulations

  • Standard contractual clauses

  • Platform-level GDPR compliance frameworks

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active account duration

  • Legal, accounting, or regulatory requirements

  • Dispute resolution and enforcement

Data is securely deleted or anonymised once no longer required.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments

  • Encryption where appropriate

  • Restricted access controls

  • Monitoring for unauthorised activity

Despite best efforts, no system is entirely secure, and users acknowledge this inherent risk.

12. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request rectification of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where applicable

Requests can be made in writing to the contact details above. We may require identity verification before responding.

13. Complaints

If you are dissatisfied with how your data is handled, you may lodge a complaint with:

Information Commissioner’s Office (ICO)
www.ico.org.uk

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon publication on our website.

Continued use of the platform constitutes acceptance of the updated policy.

15. Contact

For data protection or privacy-related enquiries, please contact:

CliniLink Academy
Email: [email protected]